Delivery Success Lead (CS & Onboarding)

As the Delivery Success and Onboarding Lead at our healthtech, you will be responsible for ensuring our customers achieve maximum value from our solutions and have a seamless onboarding experience. By building strong relationships with our customers and guiding them through their journey, you will drive customer satisfaction, retention, and advocacy. This role requires a customer-centric mindset, exceptional communication skills, and a passion for delivering exceptional experiences.

Responsibilities

- Serve as the ultimate driver of value capture for our clients, relentlessly pursuing opportunities to increase savings and optimize ROI. Utilize analytical skills to prioritize roadmap and drive strategic agenda that increases measurable results.

- Act as the project manager for client engagements, overseeing the implementation process and ensuring results delivery on time and in full. Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or issues that arise.

- Nurture exceptional relationships with clients to earn their trust and confidence. Act as the guardian of our company vision and strategy, assisting clients with prioritization and internal alignment to ensure their needs are met effectively.

- Serve as our Company's ear to the ground at client sites, actively listening to their pain points and testing hypotheses to address their challenges. Utilize customer feedback and insights to drive continuous improvement and innovation.

- Optimize processes to make the delivery of results scalable and efficient. Identify areas for improvement and implement initiatives to streamline workflows and enhance the overall customer experience.

Qualifications

- Proven track record of success in a customer-facing leadership role, with a special focus on driving value for clients.

- Analytical mindset and ideally with a background in consulting. Ability to derive actionable insights from complex datasets and communicate findings effectively.

- Exceptional project management skills with the ability to drive strategic initiatives and manage multiple client engagements simultaneously.

- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and credibility with diverse stakeholders.