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Case Management - Process Optimization Intern

InComm Payments

R$ 2.700,00 / mensal

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Descrição

At InComm , we’re global leaders in the payments industry, with over 30 years of experience and operations in 30+ countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize commerce through cutting-edge payment technologies that empower retailers, brands, and consumers.

This internship is part of our Brazil Internship Program , designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company. 🚀

About the Role: We’re looking for a detail-oriented, process-driven intern to join our Case Management team. You’ll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.

What You’ll Do:

  • Assist with intake, tagging, and triage of fraud-related case submissions;
  • Document return materials processes for traceability and evidence handling;
  • Support creation and refinement of SOPs for fraud and marketing workflows;
  • Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
  • Participate in testing and feedback for new platform features;
  • Help draft reports and identify opportunities for automation and process improvement.

Who You Are:

  • Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
  • Strong academic performance and attention to detail;
  • Passionate about structured processes and operational efficiency;
  • Comfortable working across tools like Jira, Confluence, and Excel;
  • Curious about fraud prevention, financial crimes, and enterprise automation;
  • Proactive communicator with strong English skills (written and verbal).

Why Join Us:

  • Paid internship (R$2.700,00);
  • 30-hour work week (Monday–Friday);
  • Hands-on experience with a global company;
  • Mentorship, professional development, and networking;
  • Follow our internship journey on Instagram:

📣 Ready to take the next step in your career? Apply now and be part of a team that’s shaping the future of payments.

Diversity & Inclusion: InComm is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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