Support Services Group (SSG) , established in 1998, is a leading provider of global omnichannel contact center services. We specialize in delivering exceptional customer care for brands that prioritize customer satisfaction and loyalty. Our tailored solutions encompass Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership Services, Travel, and more. The Senior Director of Operations will oversee and enhance the operational frameworks t…