(Contractor / PJ)
Location: Rio de Janeiro, Brazil (Presential)
Work Schedule: Monday to Friday, 8 am to 5 pm

We are seeking a highly skilled and motivated IT LATAM Senior Analyst to join our team. As a key member of our IT department, you will be responsible for managing and supporting our operational systems and infrastructure across multiple Latin American sites. This role requires a professional with a strong technical background, excellent problem-solving abilities, and a collaborative mindset.

What You Will Do:

• Manage Microsoft Operational Systems (Windows Server and Client), virtual environments (VMWare and Citrix), and hardware for servers and endpoints.
• Provide comprehensive Service Desk Support (L1, L2, L3) to internal and external users across our LatAm sites (Brazil, Mexico, Chile, Colombia, Panama, and Argentina).
• Monitor and manage server and networking equipment, including Routers, Switches, Access Points, and VPNs.
• Maintain IT infrastructure, including racks and cabling for datacenters, plants, and endpoints.
• Assist with project management and enhance IT KPIs.
• Perform backup/restore operations using Avamar tools and manage asset control.
• Handle IT vendor management and process bill payments.
• Prepare and deliver presentations on IT LatAm for worldwide meetings.
• Occasional business travel to overseas offices is required.

What We Are Looking For:

• Bachelor’s degree in Information Science, Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Analyst with strong troubleshooting skills to identify and solve complex technical problems.
• Advanced proficiency in English is essential, and Spanish is a desirable skill.
• Strong team player with excellent communication, productivity, and planning skills.
• Ability to work under pressure and a resilient attitude.

Business-oriented vision focused on cost reduction and IT operation improvements.

Desirable skills:
Familiarity with ERP TOTVS Datasul, EHS, Industrial, and Laboratory systems.
Telephony skills.
Knowledge of Microsoft SQL Server databases.
Developer skills.