Fluent Bilingual Customer Service Agent Curitiba PR - PRESENCIAL
Foundever
CLT
Presencial
Regime de contratação
CLT
Modelo de trabalho
Presencial
Carga horária
44 horas semanais
Descrição
ATTENTION.
- Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards. Process orders, payments and customer accounts. Verify and resolve customer concerns.
Training and experience:
• Complete high school;
• Fluent English * REQUIRED
• Desirable experience with customer service, preferably in a call center;
• Knowledge of computers and rapid scanning;
• Written communication;
• Attention and concentration;
• Patience and tolerance;
• Communication skills under pressure.
Training schedule:
Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.
Time:
5x2 - Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday
We have early hours (nighttime additional + Uber to return home)
-At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.
- The salary is R$ 2.032,05 per month + VT + Meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co-participation) + Opportunity to Growth
ment after 3 m in operation + Leadership Development Plan+Language Development Plan.
- Home Office assistance in the amount of R$ 120.00 (after face-to-face period)